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Centreon documentation

  • Documentation

›Open Tickets

Getting Started

  • Installation & first steps
  • Tutorials

    • Introduction
    • Create a custom view
    • Create a graphical view
    • Model your IT services
    • Analyze resources availability

Installation

  • Introduction
  • Prerequisites
  • Architectures
  • Download
  • Installation of a Central server

    • Using Centreon ISO
    • Using packages
    • Using virtual machines (VMs)
    • Using sources
  • Web And Post Installation
  • Installation of a Poller

    • Using Centreon ISO
    • Using packages

    Installation of a Remote server

    • Using Centreon ISO
    • Using packages
  • What is Centreon CEIP?

Monitoring

  • About Monitoring
  • Generic actions
  • Basic Objects

    • Macros
    • Commands
    • Time periods
    • Contacts
    • Hosts
    • Services
    • Meta Services
  • Templates
  • Plugin Packs
  • Monitoring Servers

    • Add a Poller to configuration
    • Add a Remote Server to configuration
    • Communications
    • Deploying a configuration
    • Advanced configuration
  • Groups & Categories
  • Passive Monitoring

    • Enable SNMP Traps
    • Create SNMP Traps definitions
    • Monitoring with SNMP Traps
    • Debug SNMP Traps management
    • Dynamic Service Management
  • Anomaly detection
  • Discovery

    • Introduction
    • Installation
    • Hosts Discovery
    • Services Discovery
    • Administration
  • Auto Remediation
  • Import/Export

Alerts & Notifications

  • Concepts
  • Events view (beta)
  • Event console
  • Manage Alerts
  • Notification

    • Concept
    • Configuration
    • Dependencies
    • Escalation
    • Flapping
    • To go further
  • Ticketing
  • Event Logs

Performance graphs

  • Charts managment
  • Graph template
  • Curves
  • Virtual metrics

Service Mapping

  • Introduction to Centreon BAM
  • Guide

    • Manage Business Activities
    • Monitor Business Activities
    • Report Business Activities
    • Settings
    • Widgets

    Administrate

    • Install Centreon BAM extension
    • Update the extension
    • Upgrade the extension
    • Migrate the extension
    • Install on a Remote Server

Graphical views

  • Introduction to Centreon MAP
  • Guide

    • Create a standard view
    • Create a geo view
    • Display views
    • Share a view

    Administrate

    • Install Centreon MAP extension
    • Update the extension
    • Upgrade the extension
    • Migrate the extension
    • Configure
    • Install on a Remote server
    • Procedures
    • Known issues
  • Release notes

Reporting

  • Introduction to Centreon MBI
  • Guide

    • Generate reports
    • Available reports
    • Widgets
    • Configure
    • Concepts
    • Report development

    Administrate

    • Install Centreon MBI extension
    • Update the extension
    • Upgrade the extension
    • Migrate the extension
    • Backup & restore

Administration

  • Secure your platform
  • Parameters

    • Centreon UI
    • Monitoring
    • Gorgone
    • LDAP
    • RRDTool
    • Debug
    • Data management
    • Medias
  • Access Control Lists
  • Extensions
  • Database partitioning
  • Centreon HA

    • Architectures
    • Installing a Centreon HA 2-nodes cluster
    • Installing a Centreon HA 4-nodes cluster
    • Monitoring Centreon-HA
    • Operating guide
    • Updating Centreon-HA platform
    • Upgrade from Centreon-Failover to Centreon-HA
    • Troubleshooting guide
  • Backup
  • Knowledge Base
  • Logging configuration changes
  • Platform statistics

Update, Upgrade & Migrate

    Update

    • Update a Centreon 20.04 platform

    Upgrade

    • Introduction to upgrade
    • Upgrade from Centreon 19.10
    • Upgrade from Centreon 19.04
    • Upgrade from Centreon 18.10
    • Upgrade from Centreon 3.4

    Migrate

    • Introduction
    • Migrate from a Centreon 3.4 platform
    • Nagios Reader to Centreon CLAPI
    • Migrate a platform with Poller Display module

Plugin Packs

  • Introduction to Plugin Packs
  • Tutorials

    • Collect OpenMetrics

    Applications

    • 3CX
    • Active Directory API
    • ActiveMQ JMX
    • Alyvix Server
    • Ansible
    • Ansible Tower
    • Antivirus ClamAV
    • Apache Server
    • Asterisk VoIP Server
    • Asterisk VoIP SNMP
    • Bind9 Web
    • BlueMind SSH
    • Cassandra
    • Cisco CMS
    • Cisco ISE
    • Cisco SSMS
    • Commvault CommServe Rest API
    • DRBD SSH
    • Dynatrace Rest API
    • Exchange 2010 API
    • Github
    • Github
    • Google Gsuite
    • Haproxy SNMP
    • Hibernate
    • IBM Tivoli Storage M
    • Microsoft IIS Server Restapi
    • Microsoft IIS Server NSClient API (Deprecated)
    • JBoss Server
    • Jenkins
    • Kafka
    • Kaspersky
    • Keepalived SNMP
    • Lync 2013
    • Maltem Insight Rest API
    • IP-Label datametrie API
    • IP-Label Newtest Rest API
    • McAfee Web Gateway
    • Microsoft Cluster Se
    • Microsoft IIS Server NRPE (Deprecated)
    • Microsoft SCCM
    • Microsoft WSUS
    • MS Active Directory
    • MS Biztalk
    • Graylog
    • MS Exchange 2K10
    • BlueMind
    • Mulesoft Anypoint
    • Netbackup Rest API
    • Netdata RestAPI
    • Nginx Server
    • Nginx Plus Restapi
    • OpenHeadend
    • OpenLDAP
    • OpenMetrics
    • OpenVPN OMI
    • OpenWeatherMap
    • Oracle VM Manager API
    • Pacemaker
    • Peoplesoft
    • Pfsense Fauxapi
    • PHP APC
    • PHP FPM
    • PVX
    • Quadstor
    • RabbitMQ RestAPI
    • Rapid Recovery SNMP
    • Redis Cli
    • Redis Restapi
    • Rubrik Rest API
    • Rudder
    • Salesforce
    • SAP HANA
    • SCOM Rest API
    • Gorgone Restapi
    • Selenium
    • Sendmail
    • Skype 2015
    • Solr
    • Squid SNMP
    • Symantec Netbackup
    • Tomcat JMX
    • Tomcat Webmanager
    • TrendMicro Iwsva
    • Varnish NRPE
    • Veeam
    • Veeam API
    • VerneMQ Restapi
    • VMware VCSA RestAPI
    • VTOM
    • Wazuh Rest API
    • Weblogic Server
    • ZIXI
    • Zookeeper

    Centreon

    • Centreon Central
    • Centreon Database
    • Centreon-HA
    • Centreon Map
    • Centreon Map4
    • Centreon MBI
    • Centreon Poller

    Cloud

    • Amazon API Gateway
    • Amazon CloudFront
    • Amazon CloudWatch
    • Amazon CloudWatch Logs
    • Amazon EBS
    • Amazon EC2
    • Amazon ElastiCache
    • Amazon EFS
    • Amazon Kinesis
    • Amazon RDS
    • Amazon S3
    • Amazon SES
    • Amazon SNS
    • Amazon SQS
    • AWS Billing
    • AWS ELB
    • AWS Health
    • AWS Lambda
    • AWS Transit Gateway
    • AWS VPN
    • Azure ExpressRoute
    • Azure Log Analytics
    • Azure Monitor
    • Azure Network Interface
    • Azure Recovery
    • Azure Resource
    • Azure SQL Database
    • Azure SQL Server
    • Azure Storage Account
    • Azure Virtual Machine
    • Azure Virtual Network
    • Azure VPN Gateway
    • cAdvisor
    • Cloud Foundry
    • Docker
    • IBM Softlayer
    • Kubernetes API
    • Kubernetes w/ Prometheus
    • Office 365
    • Office365 Exchange
    • Office365 OneDrive
    • Office365 SharePoint
    • Office365 Skype
    • Office365 Teams
    • OVH
    • Prometheus Server
    • Node Exporter
    • VMware VeloCloud

    Database

    • CouchDB Rest API
    • Elasticsearch
    • Elasticsearch (Deprecated)
    • Firebird
    • InfluxDB
    • Informix DB
    • Informix DB SNMP
    • Microsoft SQL Server
    • MongoDB
    • MySQL/MariaDB
    • Oracle Database
    • PostgreSQL DB
    • RRDtool
    • Sybase
    • Warp10 Sensision

    Hardware Server

    • Adder AIM SNMP
    • AEG ACM
    • Avocent ACS 6000
    • Axis Video
    • Cisco Collaboration Endpoint Rest API
    • Cisco UCS
    • Dell CMC
    • Dell iDRAC
    • Dell OpenManage
    • Eltek eNexus SNMP
    • Fujitsu Server SNMP
    • Hanwha camera SNMP
    • Hikvision camera SNMP
    • HMS Ewon SNMP
    • Timelinkmicro Tms6001
    • HP Blade Chassis
    • HP Ilo Rest API
    • HP Ilo XMLAPI
    • HP OneView Rest API
    • HP Proliant
    • Huawei HMM
    • Huawei iBMC
    • IBM BladeCenter
    • IBM IMM
    • Lenovo XCC SNMP
    • Cisco Telepresence System SNMP
    • Masterclock NTP100GP
    • Pexip Infinity ManagementAPI
    • Polycom GroupSeries SNMP
    • Polycom Trio Rest API
    • Safenet Keysecure
    • Sun MgmtCard
    • Sun Mseries
    • Sun SFxxK
    • Supermicro

    Network

    • 3com Network
    • A10 AX
    • Acme Packet
    • Adva FSP 150 SNMP
    • Adva FSP 3000 SNMP
    • Aerohive
    • Alcatel Omniswitch
    • Allied Telesis SNMP
    • Alvarion BreezeACCESS SNMP
    • Arista Switch
    • Arkoon
    • Aruba Instant SNMP
    • Aruba Standard
    • Atrica Routeur
    • Atto Fibrebridge SNMP
    • Barracuda Cloudgen SNMP
    • Bee Ware
    • BGP Protocol SNMP
    • Bluecoat generic
    • Brocade Switch
    • CheckPoint firewall
    • Cisco Apic
    • Cisco ASA
    • Cisco Call Manager
    • Cisco Callmanager SXML
    • Cisco ESA XMLAPI
    • Cisco Firepower Management Console Rest API
    • Cisco IronPort
    • Cisco Meraki Rest API
    • Cisco Meraki
    • Cisco Prime
    • Cisco Small Business
    • Cisco Standard
    • Cisco Standard SSH
    • Cisco VCS
    • Cisco Voice Gateway
    • Cisco Waas
    • Cisco WLC
    • Citrix Acceleration
    • Citrix Netscaler
    • Citrix SDX
    • Colubris SNMP
    • Cyberoam
    • D-Link DGS 3100
    • D-Link standard SNMP
    • Dell 6200
    • Dell 6200 SNMP
    • Dell N4000
    • Dell OS10 SNMP
    • Dell S-series
    • Dell Xseries
    • Digi Anywhere USB
    • Digi PortServers TS
    • Digi PortServers TS
    • Digi Sarian
    • Efficienti IP
    • Evertz FC7800
    • Extreme Network
    • F5 BigIP
    • Lenovo Flex System Switch
    • Fortinet FortiAuthenticator SNMP
    • Fortinet Fortigate
    • Fortinet Fortimanage
    • Freebox
    • FritzBox
    • Gorgy NTP Server
    • H3C Network
    • Hirschmann switch
    • HP Procurve
    • HP Standard Network
    • HP Virtual Connect
    • Huawei
    • Infoblox SNMP
    • Juniper EX Series
    • Juniper GGSN
    • Juniper ISG
    • Juniper M-Series
    • Juniper Mag
    • Juniper SA
    • Juniper SRX
    • Juniper SSG
    • Juniper Trapeze
    • Kemp Loadbalancer
    • Mikrotik SNMP
    • Mitel 3300ICP
    • Moxa Switch
    • Mrv Optiswitch
    • NetASQ Network
    • Netgear MSeries
    • Netscaler MPX 8000
    • Nokia TiMos
    • Nortel Standard
    • Omniswitch 6850
    • OneAccess Network
    • Oracle Infiniband
    • Palo Alto firewall SNMP
    • Palo Alto firewall SSH
    • Peplink Balance
    • Peplink Pepwave SNMP
    • Perle IDS SNMP
    • pfSense
    • Rad Airmux SNMP
    • Radware Alteon
    • Raisecom
    • RedBack Router
    • Riverbed Interceptor
    • Riverbed SteelHead
    • Ruckus
    • Ruckus Zonedirector
    • Ruckus ICX
    • Ruckus SCG
    • Ruckus Smartzone
    • Ruggedcom Network
    • Silverpeak
    • Sonicwall
    • Sophos ES
    • Stonesoft
    • Stormshield SNMP
    • Stormshield SSH
    • Teltonika SNMP
    • Traffic Director
    • Ucopia
    • Watchguard
    • Zyxel
    • Versa SNMP
    • Versa Director Restapi

    Operating System

    • AIX SNMP
    • Base Pack
    • FreeBSD SNMP
    • HP-UX
    • IBM AS400
    • Linux NRPE
    • Linux NRPE3
    • Linux SNMP
    • Linux SSH
    • Mac SNMP
    • Solaris SNMP
    • Windows NRPE
    • Windows NRPE 0.5
    • Windows NSClient API
    • Windows SNMP

    Printer

    • Printer standard

    Protocol

    • BGP Protocol
    • DHCP Server
    • DNS Service
    • FTP Server
    • Generic SNMP
    • HTTP Server
    • IMAP Server
    • JMX value
    • LDAP Server
    • Modbus
    • NTP Server
    • OSPF Protocol
    • POP Server
    • Protocol DHCP
    • Protocol SSH
    • Protocol TCP
    • Protocol UDP
    • Radius Service
    • SMTP Server
    • Telnet Scenario
    • TFTP Server
    • X509 Certificat

    Sensor

    • ABB CMS-700
    • AKCP Sensor
    • Geist p8000 sensor SNMP
    • Geist Sensor SNMP
    • HWg-STE Sensor
    • Jacarta Sensor
    • LM Sensors
    • Netbotz Sensor
    • Sensor IP
    • SensorGateway
    • Sensormetrix

    Storage

    • Adic Tape SNMP
    • Avid Isis
    • Buffalo TeraStation SNMP
    • Dell Compellent
    • Dell Compellent API
    • Dell Equallogic
    • Dell FluidFS
    • Dell MD3000
    • Dell Me4 Rest API
    • Dell ML6000
    • Dell TL2000
    • EMC Celerra
    • EMC Clariion
    • EMC Data Domain
    • EMC Isilon
    • EMC RecoveryPoint
    • EMC Symmetrix API
    • EMC Symmetrix NRPE
    • EMC Unisphere Rest API
    • EMC Vplex
    • EMC Xtremio
    • Exagrid
    • Fujitsu Eternus DX
    • Hitachi HCP SNMP
    • Hitachi NAS
    • Hitachi Standard
    • HP 3PAR 7000
    • HP 3PAR SSH
    • HP EVA
    • HP Lefthand
    • HP MSA2000
    • HP MSL
    • HP P2000
    • HP StoreOnce
    • HP StoreOnce SSH
    • IBM DS3000
    • IBM DS4000
    • IBM DS5000
    • IBM FlashSystem 900
    • IBM Storwize
    • IBM TS2900
    • IBM TS3100
    • IBM TS3200
    • IBM TS3500
    • Kaminario RestAPI
    • Lenovo S Series
    • NetApp Ontap OnCommand API
    • NetApp Ontap Rest API
    • NetApp Ontap SNMP
    • Netapp Santricity Restapi
    • Netgear Readynas SNMP
    • Nimble Storage
    • Nimble Storage Rest API
    • Oracle ZFS
    • Oracle ZS
    • Overland Neo
    • Panzura
    • Pure Storage RestAPI
    • Qnap
    • QSAN NAS
    • Quantum DXi Series
    • Quantum Scalar
    • Storagetek SL
    • Synology
    • Violin Memory 3000

    Toip Voip

    • Alcatel OXE
    • Asterisk VoIP Server
    • AudioCodes
    • Avaya AES SNMP
    • Avaya Media Gateway SNMP
    • Polycom DMA SNMP
    • Polycom HDX SNMP
    • Polycom RMX
    • Polycom RPRM SNMP
    • Sonus SBC
    • XiVO VoIP Server

    Ups Pdu

    • Alpha UPS SNMP
    • APC ATS
    • APC PDU
    • APC UPS
    • Clever PDU
    • CyberPower Systems PDU SNMP
    • Eaton ATS SNMP
    • Eaton PDU SNMP
    • Emerson PDU
    • HP UPS SNMP
    • MGE UPS System
    • Nitram UPS SNMP
    • Powerware UPS
    • Raritan PDU
    • Schleifenbauer Gateway SNMP
    • UPS Standard

    Virtualization

    • Hyper-V 2012
    • Nutanix
    • Proxmox VE
    • VMware ESX
    • VMware ESX WS-MAN
    • VMware vCenter
    • VMware vCenter v4
    • VMware vCenter v5
    • VMware vCenter v6
    • VMware VM

Integrations

    External

    • Accedian PVX Skylight
    • Maltem Insight Performances Rest API

    Notifications

    • Notify with Telegram bot

    Open Tickets

    • BMC Footprints
    • BMC Remedy
    • EasyVista
    • GLPI
    • GLPI RestAPI
    • iTop
    • IWS Isilog
    • Jira
    • Mail
    • OTRS RestAPI
    • Request Tracker RestAPI
    • Serena
    • ServiceNow

    Stream Connectors

    • BSM
    • Elasticsearch events
    • Elasticsearch metrics
    • NDO
    • HP OMI
    • PagerDuty Service integration
    • ServiceNow Event Manager
    • ServiceNow MID Server
    • Splunk Metrics
    • Splunk Events
    • Warp10

Mobile App.

  • Introduction

API

  • Introduction
  • Command Line API (v1)
  • Rest API (v1)
  • Rest API (v2)
  • Graphical views API (beta)

Developer resources

  • About developer resources
  • How to write a module
  • How to write a Stream Connector
  • How to translate Centreon
  • How to write a widget
  • Centreon Broker

    • Stream connectors
    • The BBDO protocol
    • Centreon Broker Event Mapping

Releases

  • Centreon Platform 20.04.0
  • Products lifecycle policy
  • Release notes by component

    • Centreon Core
    • Commercial Extensions
    • Open Source Extensions
Edit

ServiceNow

How it works

ServiceNow open-tickets provider uses the ServiceNow REST API to get configuration data and open incidents about your monitoring alerts. Since it gathers a lot of configurations objects from ServiceNow, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility

This integration is (at least) compatible with the following Service Now versions:

  • Madrid
  • London
  • New York

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Instance NameMyCompany
OAuth Client IDxxxxxxxxx
OAuth Client Secretyyyyyyyy
Usernamecentreon
PasswordMyPassword
Protocolhttps
Timeout60

Possibilities

As of now, the provider is able to retrieve the following objects from Itop:

  • Categories
  • Subcategories
  • Impact
  • Urgency
  • Severity
  • Assignment Group
  • Assignment
← SerenaBSM →
  • How it works
  • Compatibility
  • Requirements
  • Possibilities
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