ServiceNow
How it works
ServiceNow open-tickets provider uses the ServiceNow REST API to get configuration data and open incidents about your monitoring alerts. Since it gathers a lot of configurations objects from ServiceNow, it puts them in cache. Loging out or waiting 10 hours will flush the cache.
Compatibility
This integration is (at least) compatible with the following Service Now versions:
- Madrid
- London
- New York
Requirements
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance
Our provider requires the following parameters:
| Parameter | Example of value |
|---|---|
| Instance Name | MyCompany |
| OAuth Client ID | xxxxxxxxx |
| OAuth Client Secret | yyyyyyyy |
| Username | centreon |
| Password | MyPassword |
| Protocol | https |
| Timeout | 60 |
Possibilities
As of now, the provider is able to retrieve the following objects from Itop:
- Categories
- Subcategories
- Impact
- Urgency
- Severity
- Assignment Group
- Assignment