Managing tickets

The Centreon Open Tickets community module enables you to integrate Centreon with an incident ticket management system (ITSM tool, called a "provider").

When a service enters a non-OK state, an operator can create a ticket directly from the Centreon interface:

from the Resource table widget in a dashboard
from the Open tickets widget in a custom view (legacy).

Installing Open Tickets

Configuring Open Tickets

This page is intended for the administrators who will set up Open Tickets so that operators can create and close tickets in Centreon.

Customizing tickets

4 items

Using Open Tickets

This page is intended for the operators who will create and close tickets in Centreon.

Architecture and debugging of Open Tickets

Diagram