Managing tickets

The Centreon Open Tickets community module enables you to integrate Centreon with an incident ticket management system (ITSM tool, called a "provider").

When a service enters a non-OK state, an operator can create a ticket directly from the Centreon interface:

• from the Resource table widget in a dashboard
• from the Open tickets widget in a custom view (legacy).

Configuring Open Tickets

How administrators set up Open Tickets in Centreon Cloud: create a rule for an ITSM provider, add a TICKET_ID macro to templates, and configure the widgets

Customizing tickets

4 items

Using Open Tickets

How operators open and close ITSM tickets on resources from the Resource table widget in dashboards or the Open tickets widget in legacy custom views

Architecture and debugging of Open Tickets

Diagram of the Open Tickets workflow across Centreon components, with the processes and log files to check at each step when debugging ticket creation