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About Centreon Cloud

What is Centreon Cloud?​

Centreon Cloud is the Centreon monitoring platform delivered as a service and hosted and managed by Centreon from our Cloud infrastructure. For detailed product information, visit our product description page.

What is the SLA for Centreon Cloud?​

Centreon Cloud is committed to a high quality of service with the following guarantees:

  • The SLA for Centreon Cloud is 99.5%. More information in our Terms and Conditions.

  • The RPO (Recovery Point Objective) is 24 hours.

  • The RTO (Recovery Time Objective) is 4 hours.

Where is my data hosted?​

Centreon uses several hosting providers, mainly in Europe. We are AWS partners.

How long is my data kept for?​

Monitoring data is kept for 12 months: performance data (metrics), downtimes, acknowledgements, comments, logs... All other data (e.g. your configuration) is kept until the end of your subscription.

What security measures does Centreon take?​

For a comprehensive overview of our security practices, visit our Centreon Cloud security management page.

Fair use policy​

To understand our limitations in terms of resource use, read our Fair Use Policy.

Maintenance updates and upgrades​

  • The Centreon Cloud platform (web application, data ingestion, transformation, storage...) is fully managed and updated by Centreon. No action is required on your part.
  • Your pollers are in your infrastructure: it is your responsibility to update or upgrade them.