ITSM
Transform one or several alerts into case(s) in your favorite ITSM tool. Doing so allows for advanced incident management in a dedicated tool, and to seamlessly integrate Centreon monitoring alerts in your existing processes.
Available providers:
BMC Footprints 11
How to configure the BMC Footprints 11 open-tickets provider, which uses the SOAP API to open incidents from alerts, with requirements and test commands
BMC Remedy
How to configure the BMC Remedy (BMC ITSM) open-tickets provider, which opens incidents through the SOAP API, with prerequisites and test commands
EasyVista API SOAP
How to configure the deprecated EasyVista SOAP API open-tickets provider to open incidents from alerts, now superseded by the EasyVista REST API version
EasyVista RestAPI
How to set up the EasyVista open-tickets provider using the EasyVista REST API, with account requirements, custom fields, CI parameter, and test commands
GLPI
How to configure the GLPI open-tickets provider using the legacy webservice plugin, compatible with GLPI 8.5 to 9.0, now superseded by the REST API
GLPI RestAPI
How to configure the GLPI open-tickets provider using the GLPI REST API, compatible with GLPI 9.1 to 11, with retrieved data and test commands
iTop
How to configure the iTop open-tickets provider that connects to your iTop server through its REST API, with account requirements and test commands
Ivanti
How to configure the Ivanti open-tickets provider to open and close incidents from alerts, with prerequisites, custom fields, and test commands
Jira
How to configure the Jira open-tickets provider that connects to Jira Cloud through the Jira REST API, with account requirements and test commands
How to configure the Mail open-tickets provider, which uses an SMTP server to send incidents about your alerts by email, with a test command
OTRS RestAPI
How to configure the OTRS open-tickets provider using the OTRS REST API, including webservice import for OTRS 4 and 5 and provider configuration
Request Tracker 2
How to configure the Request Tracker 2 open-tickets provider, which uses the Request Tracker REST API 2.0 to open tickets, with test commands
Serena ITSM
How to configure the Serena ITSM open-tickets provider, which opens incidents about your alerts through the SOAP API, with prerequisites and test commands
ServiceNow
Configure the ServiceNow open-tickets provider using the ServiceNow REST API, compatible with Madrid, London, and New York releases
Simple
Overview of the Simple open-tickets provider, which opens and closes tickets from Centreon to Centreon to test that the ticketing workflow works