Centreon documentation

Centreon documentation

  • Documentation

›Administrer

Getting Started

  • Installation & premier pas
  • Tutoriels

    • Introduction
    • Créer une vue personnalisée
    • Créer une vue graphique
    • Modéliser un service IT
    • Analyser la disponibilité des ressources

Installation

  • Introduction
  • Prérequis
  • Architectures possibles
  • Téléchargements
  • Installer un serveur central

    • A partir de l'ISO Centreon
    • A partir des paquets
    • A partir des VMs
    • A partir des sources
  • Installation Web
  • Installer un collecteur

    • A partir de l'ISO Centreon
    • A partir des paquets

    Installer un Remote Sever

    • A partir de l'ISO Centreon
    • A partir des paquets
  • Qu'est-ce que Centreon CEIP?

Sécurisez votre plate-forme

  • Sécurisez votre plateforme
  • Secure your MAP platform

Supervision

  • À propos de la surveillance
  • Actions génériques
  • Objets de Base

    • Les macros
    • Les commandes
    • Les périodes temporelles
    • Les contacts
    • Les hôtes
    • Les services
    • Les méta-services
  • Les modèles d'objets
  • Les Plugin Packs
  • Serveurs de Supervision

    • Ajouter un Poller à la configuration
    • Ajouter un Remote Server à la configuration
    • Communications
    • Déployer une configuration
    • Configuration avancée
  • Groupes et Catégories
  • Supervision Passive

    • Activer les Traps SNMP
    • Définition des Traps SNMP
    • Monitoring SNMP Traps
    • Déboguer la gestion des traps SNMP
    • Dynamic Service Management
  • Détection d'anomalies
  • Découverte

    • Introduction
    • Installation
    • Découverte des hôtes
    • Découverte des services
    • Administration
  • Auto Remediation
  • Import/Export

Alertes et Notifications

  • Concepts
  • Statut des ressources
  • Consoles d'évènements
  • Gestion des alertes
  • Notification

    • Concept
    • Configuration
    • Les dépendances
    • Les escalades de notifications
    • Flapping
    • Pour aller plus loin
  • Ticketing
  • Journal des événements

Graphiques de performance

  • Gestion des graphiques
  • Modèle de graphique
  • Courbes
  • Métriques virtuelles

Service Mapping

  • Introduction à Centreon BAM
  • Guide

    • Gestion
    • Supervision
    • Reporting
    • Paramètres
    • Widgets

    Administrer

    • Installer l'extension Centreon BAM
    • Mettre à jour l'extension
    • Monter de version l'extension
    • Migrer l'extension
    • Installer sur un Remote Server

Vues Graphiques

  • Introduction to Centreon MAP
  • Guide

    • Create a standard view
    • Create a geo view
    • Display views
    • Share a view

    Administrer

    • Install Centreon MAP extension
    • Update the extension
    • Upgrade the extension
    • Migrate the extension
    • Configure
    • Install on a Remote server
    • Advanced configuration
    • Known issues
    • Troubleshooter

Reporting

  • Introduction à Centreon MBI
  • Guide

    • Générer des rapports
    • Les rapports disponibles
    • Les widgets
    • Configurer
    • Concepts
    • Dév. de rapport

    Administrer

    • Installation de Centreon MBI
    • Mise à jour de l'extension
    • Monter de version de l'extension
    • Migrer l'extension
    • Sauvegarde et restauration

Administration

    Parameters

    • Centreon UI
    • Supervision
    • Gorgone
    • LDAP
    • RRDTool
    • Debogage
    • Gestion des données
    • Medias
  • Listes de Contrôles d'Accès (ACL)
  • Extensions
  • Partitionnement des bases de données
  • Centreon HA

    • Architectures
    • Installation d'un cluster à 2 nœuds
    • Installation d'un cluster à 4 nœuds
    • Supervision de Centreon-HA
    • Guide d'exploitation du cluster
    • Mise à jour d'une plateforme Centreon-HA
    • Upgrade from Centreon-Failover to Centreon-HA
    • Troubleshooting
  • Sauvegarde
  • Base de connaissance
  • Journalisation des modifications de configuration
  • Statistiques de la plateforme

Mettre à Jour, Monter de Version et Migrer

    Update

    • Mise à jour d'une plateforme Centreon 20.10

    Upgrade

    • Introduction à la montée de version
    • Montée de version depuis Centreon 20.04
    • Montée de version depuis Centreon 19.10
    • Montée de version depuis Centreon 19.04
    • Montée de version depuis Centreon 18.10
    • Montée de version depuis Centreon 3.4

    Migrate

    • Introduction
    • Migration depuis une plateforme Centreon 20.x
    • Migration depuis une plateforme Centreon 3.4
    • Nagios Reader vers Centreon CLAPI
    • Migration d'une plate-forme avec Poller Display

Plugin Packs

  • Introduction to Plugin Packs
  • Tutoriels

    • Collecter des OpenMetrics

    Applications

    • 3CX
    • Active Directory API
    • ActiveMQ JMX
    • Alyvix Server
    • Ansible
    • Ansible Tower
    • Antivirus ClamAV
    • Apache Server
    • Asterisk VoIP Server
    • Asterisk VoIP SNMP
    • Bind9 Web
    • BlueMind SSH
    • Cassandra
    • Cisco CMS
    • Cisco ISE
    • Cisco SSMS
    • Commvault CommServe Rest API
    • DRBD SSH
    • Dynatrace Rest API
    • EMC PPMA Rest API
    • Exchange 2010 API
    • Github
    • Github
    • Google GSuite
    • Haproxy SNMP
    • Hibernate
    • IBM Tivoli Storage M
    • Microsoft DHCP SNMP
    • Microsoft IIS Server Restapi
    • Microsoft IIS Server NSClient API (Deprecated)
    • JBoss Server
    • Jenkins
    • Kafka
    • Kaspersky
    • Keepalived SNMP
    • Lync 2013
    • IP-Label Newtest Rest API
    • Maltem Insight Rest API
    • McAfee Web Gateway
    • Microsoft Cluster Se
    • Microsoft IIS Server NRPE (Deprecated)
    • Microsoft SCCM
    • Microsoft WSUS
    • MS Active Directory
    • MS Biztalk
    • Graylog
    • MS Exchange 2K10
    • BlueMind
    • Mulesoft Anypoint
    • Netbackup Rest API
    • Netdata RestAPI
    • Nginx Server
    • Nginx Plus Restapi
    • OpenHeadend
    • OpenLDAP
    • OpenMetrics
    • OpenVPN OMI
    • OpenWeatherMap
    • Oracle GoldenGate SSH
    • Oracle VM Manager API
    • Pacemaker
    • Peoplesoft
    • Pfsense Fauxapi
    • PHP APC
    • PHP FPM
    • PVX
    • Quadstor
    • RabbitMQ RestAPI
    • Rapid Recovery SNMP
    • Redis Cli
    • Redis Restapi
    • Rubrik Rest API
    • Rudder
    • Salesforce
    • SAP HANA
    • SCOM Rest API
    • Gorgone Restapi
    • Selenium
    • Sendmail
    • Skype 2015
    • Smartermail Server
    • Solr
    • Squid SNMP
    • Symantec Netbackup
    • Tomcat JMX
    • Tomcat Webmanager
    • TrendMicro Iwsva
    • Varnish NRPE
    • Veeam
    • Veeam API
    • VerneMQ Restapi
    • VMware VCSA RestAPI
    • VTOM
    • Wazuh Rest API
    • Weblogic Server
    • ZIXI
    • Zookeeper

    Centreon

    • Centreon Central
    • Centreon Database
    • Centreon-HA
    • Centreon Map
    • Centreon Map4
    • Centreon MBI
    • Centreon Poller

    Cloud

    • Amazon API Gateway
    • Amazon CloudFront
    • Amazon CloudWatch
    • Amazon CloudWatch Logs
    • Amazon EBS
    • Amazon EC2
    • Amazon ElastiCache
    • Amazon EFS
    • Amazon Kinesis
    • Amazon RDS
    • Amazon S3
    • Amazon SNS
    • Amazon SQS
    • AWS Billing
    • AWS ELB
    • AWS Health
    • AWS Lambda
    • AWS Transit Gateway
    • AWS VPN
    • Amazon SES
    • Azure Automation
    • Azure Elastic Pool
    • Azure Event Grid
    • Azure ExpressRoute
    • Azure Firewall
    • Azure Key Vault
    • Azure Load Balancer
    • Azure Log Analytics
    • Azure Monitor
    • Azure Network Interface
    • Azure Public IP
    • Azure Recovery
    • Azure Resource
    • Azure ServiceBus
    • Azure SignalR
    • Azure SQL Database
    • Azure SQL Server
    • Azure Storage Account
    • Azure Virtual Machine
    • Azure Virtual Network
    • Azure VPN Gateway
    • Google CloudSQL MySQL
    • Google Compute Engine
    • Google Stackdriver
    • Google Storage
    • cAdvisor
    • Cloud Foundry
    • Docker
    • IBM Softlayer
    • Kubernetes API
    • Kubernetes w/ Prometheus
    • Office 365
    • Office365 Exchange
    • Office365 OneDrive
    • Office365 SharePoint
    • Office365 Skype
    • Office365 Teams
    • OVH
    • Prometheus Server
    • Node Exporter
    • VMware VeloCloud

    Database

    • CouchDB Rest API
    • Elasticsearch
    • Elasticsearch (Deprecated)
    • Firebird
    • InfluxDB
    • Informix DB
    • Informix DB SNMP
    • Microsoft SQL Server
    • MongoDB
    • MySQL/MariaDB
    • Oracle Database
    • PostgreSQL DB
    • RRDtool
    • Sybase
    • Warp10 Sensision

    Hardware Server

    • Adder AIM SNMP
    • AEG ACM
    • Avocent ACS 6000
    • Axis Video
    • Cisco Collaboration Endpoint Rest API
    • Cisco UCS
    • Dell CMC
    • Dell iDRAC
    • Dell OpenManage
    • Eltek eNexus
    • Fujitsu Server SNMP
    • Hanwha camera SNMP
    • Hikvision camera SNMP
    • HMS Ewon SNMP
    • Timelinkmicro Tms6001
    • HP Blade Chassis
    • HP Ilo Rest API
    • HP Ilo XMLAPI
    • HP OneView Rest API
    • HP Proliant
    • Huawei HMM
    • Huawei iBMC
    • IBM BladeCenter
    • IBM HMC SSH
    • IBM IMM
    • Lenovo XCC SNMP
    • Cisco Telepresence System SNMP
    • Masterclock NTP100GP
    • Pexip Infinity ManagementAPI
    • Polycom GroupSeries SNMP
    • Polycom Trio Rest API
    • Safenet Keysecure
    • Sun MgmtCard
    • Sun Mseries
    • Sun SFxxK
    • Supermicro

    Network

    • 3com Network
    • A10 AX
    • Acme Packet
    • Adva FSP 150 SNMP
    • Adva FSP 3000 SNMP
    • Aerohive
    • Alcatel Omniswitch
    • Allied Telesis SNMP
    • Alvarion BreezeACCESS SNMP
    • Arista Switch
    • Arkoon
    • Aruba Instant SNMP
    • Aruba Standard
    • Atrica Routeur
    • Athonet ePC SNMP
    • Atto Fibrebridge SNMP
    • Barracuda Cloudgen SNMP
    • Bee Ware
    • BGP Protocol SNMP
    • Bluecoat generic
    • Brocade Switch
    • CheckPoint firewall
    • Cisco Apic
    • Cisco ASA
    • Cisco Call Manager
    • Cisco Call Manager SXML
    • Cisco ESA XMLAPI
    • Cisco Firepower Management Console Rest API
    • Cisco Firepower SNMP
    • Cisco IronPort
    • Cisco Meraki Rest API
    • Cisco Meraki
    • Cisco Prime
    • Cisco Small Business
    • Cisco Standard
    • Cisco Standard SSH
    • Cisco VCS
    • Cisco Voice Gateway
    • Cisco Waas
    • Cisco WLC
    • Citrix Acceleration
    • Citrix Netscaler
    • Citrix SDX
    • Colubris SNMP
    • Cyberoam
    • D-Link DGS 3100
    • D-Link standard SNMP
    • Dell 6200
    • Dell 6200 SNMP
    • Dell N4000
    • Dell OS10 SNMP
    • Dell S-series
    • DenyAll SNMP
    • Dell Xseries
    • Digi Anywhere USB
    • Digi PortServers TS
    • Digi PortServers TS
    • Digi Sarian
    • Efficienti IP
    • Evertz FC7800
    • Extreme Network
    • Lenovo Flex System Switch
    • F5 BigIP
    • Fiberstore SNMP
    • Fortinet FortiAuthenticator SNMP
    • Fortinet Fortigate
    • Fortinet Fortimanage
    • Freebox
    • FritzBox
    • Gorgy NTP Server
    • H3C Network
    • Hirschmann switch
    • HP Procurve
    • HP Standard Network
    • HP Virtual Connect
    • Huawei
    • Infoblox SNMP
    • Juniper EX Series
    • Juniper GGSN
    • Juniper ISG
    • Juniper M-Series
    • Juniper Mag
    • Juniper SA
    • Juniper SRX
    • Juniper SSG
    • Juniper Trapeze
    • Kemp Loadbalancer
    • Meru SNMP
    • Mikrotik SNMP
    • Mitel 3300ICP
    • Moxa Switch
    • Mrv Optiswitch
    • NetASQ Network
    • Netgear MSeries
    • Netscaler MPX 8000
    • Nokia TiMos
    • Nortel Standard
    • Omniswitch 6850
    • OneAccess Network
    • Oracle Infiniband
    • Palo Alto firewall SNMP
    • Palo Alto firewall SSH
    • Peplink Balance
    • Peplink Pepwave SNMP
    • Perle IDS SNMP
    • pfSense
    • Rad Airmux SNMP
    • Radware Alteon
    • Raisecom
    • RedBack Router
    • Riverbed Interceptor
    • Riverbed SteelHead
    • Ruckus
    • Ruckus Zonedirector
    • Ruckus ICX
    • Ruckus SCG
    • Ruckus Smartzone
    • Ruggedcom Network
    • Silverpeak
    • Sonicwall
    • Sophos ES
    • Stonesoft
    • Stormshield SNMP
    • Stormshield SSH
    • Teltonika SNMP
    • Ubiquiti AirFiber SNMP
    • Traffic Director
    • Ucopia
    • Watchguard
    • Zyxel
    • Versa SNMP
    • Versa Director Restapi

    Operating System

    • AIX SNMP
    • Base Pack
    • FreeBSD SNMP
    • HP-UX
    • IBM AS400
    • Linux NRPE
    • Linux NRPE3
    • Linux SNMP
    • Linux SSH
    • Mac SNMP
    • Solaris SNMP
    • Windows NRPE
    • Windows NRPE 0.5
    • Windows NSClient API
    • Windows SNMP

    Printer

    • Printer standard

    Protocol

    • BGP Protocol
    • DHCP Server
    • DNS Service
    • FTP Server
    • Generic SNMP
    • HTTP Server
    • IMAP Server
    • JMX value
    • LDAP Server
    • Modbus
    • NTP Server
    • OSPF Protocol
    • POP Server
    • Protocol DHCP
    • Protocol SSH
    • Protocol TCP
    • Protocol UDP
    • Radius Service
    • SMTP Server
    • Telnet Scenario
    • TFTP Server
    • X509 Certificat

    Sensor

    • ABB CMS-700
    • AKCP Sensor
    • Geist p8000 sensor SNMP
    • Geist Sensor SNMP
    • HWg-STE Sensor
    • Jacarta Sensor
    • LM Sensors
    • Netbotz Sensor
    • Sensor IP
    • SensorGateway
    • Sensormetrix

    Storage

    • Adic Tape SNMP
    • Avid Isis
    • Buffalo TeraStation SNMP
    • Dell Compellent
    • Dell Compellent API
    • Dell Equallogic
    • Dell FluidFS
    • Dell MD3000
    • Dell Me4 Rest API
    • Dell ML6000
    • Dell TL2000
    • EMC Celerra
    • EMC Clariion
    • EMC Data Domain
    • EMC Isilon
    • EMC RecoveryPoint
    • EMC Symmetrix API
    • EMC Symmetrix NRPE
    • EMC Unisphere Rest API
    • EMC Vplex
    • EMC Xtremio
    • Exagrid
    • Fujitsu Eternus DX
    • Hitachi HCP SNMP
    • Hitachi NAS
    • Hitachi Standard
    • HP 3PAR 7000
    • HP 3PAR SSH
    • HP EVA
    • HP Lefthand
    • HP MSA2000
    • HP MSL
    • HP P2000
    • HP StoreOnce
    • HP StoreOnce SSH
    • IBM DS3000
    • IBM DS4000
    • IBM DS5000
    • IBM FlashSystem 900
    • IBM Storwize
    • IBM TS2900
    • IBM TS3100
    • IBM TS3200
    • IBM TS3500
    • Kaminario RestAPI
    • Lenovo S Series
    • Lenovo Iomega
    • NetApp Ontap Oncommand API
    • NetApp Ontap Rest API
    • NetApp Ontap SNMP
    • Netapp Santricity Restapi
    • Netgear Readynas SNMP
    • Nimble Storage
    • Nimble Storage Rest API
    • Oracle ZFS
    • Oracle ZS
    • Overland Neo
    • Panzura
    • Pure Storage
    • Pure Storage SNMP
    • Qnap
    • QSAN NAS
    • Quantum DXi Series
    • Quantum Scalar
    • Storagetek SL
    • Synology
    • Violin Memory 3000

    Toip Voip

    • Alcatel OXE
    • Asterisk VoIP Server
    • AudioCodes
    • Avaya AES SNMP
    • Avaya Media Gateway SNMP
    • Polycom DMA SNMP
    • Polycom HDX SNMP
    • Polycom RMX
    • Polycom RPRM SNMP
    • Sonus SBC
    • XiVO VoIP Server

    Ups Pdu

    • Alpha UPS SNMP
    • APC ATS
    • APC PDU
    • APC UPS
    • Clever PDU
    • CyberPower Systems PDU SNMP
    • Eaton ATS SNMP
    • Eaton PDU SNMP
    • Emerson PDU
    • HP UPS SNMP
    • MGE UPS System
    • Nitram UPS SNMP
    • Powerware UPS
    • Raritan PDU
    • Schleifenbauer Gateway SNMP
    • UPS Socomec Net Vision SNMP
    • UPS Standard

    Virtualization

    • Hyper-V 2012
    • Nutanix
    • Proxmox VE
    • VMware ESX
    • VMware ESX WS-MAN
    • VMware vCenter
    • VMware vCenter v4
    • VMware vCenter v5
    • VMware vCenter v6
    • VMware VM

Intégrations

    Externes

    • Accedian PVX Skylight
    • Maltem Insight Performances Rest API

    Notifications

    • Notify with Telegram bot

    Open Tickets

    • BMC Footprints
    • BMC Remedy
    • EasyVista
    • GLPI
    • GLPI RestAPI
    • iTop
    • IWS Isilog
    • Jira
    • Mail
    • OTRS RestAPI
    • Request Tracker RestAPI
    • Serena
    • ServiceNow

    Stream Connectors

    • BSM
    • Elasticsearch events
    • Elasticsearch metrics
    • NDO
    • HP OMI
    • PagerDuty Service integration
    • ServiceNow Event Manager
    • ServiceNow MID Server
    • Splunk Metrics
    • Splunk Events
    • Warp10

Mobile App.

  • Introduction

API

  • Introduction
  • Command Line API (v1)
  • Rest API (v1)
  • Rest API (v2)
  • Graphical views API (beta)

Ressources dévelopeur

  • À propos des ressources développeur
  • How to write a module
  • How to write a Stream Connector
  • How to translate Centreon
  • How to write a widget
  • Centreon Broker

    • Stream connectors
    • The BBDO protocol
    • Centreon Broker Event Mapping

Releases

  • Centreon Platform 20.10.0
  • Politique de cycle de vie des solutions
  • Release notes

    • Centreon Core
    • Extensions Commerciales
    • Open Source Extensions
Edit

Troubleshooter

This chapter describes common errors you might encounter while using Centreon MAP. Please read the questions and answers below before contacting our support team.

We will continue to update this section based on your feedback.

General

How can I check if my Centreon MAP server is running correctly?

Their are two main ways to check if your Centreon MAP server is up and running.

First of all, check that Centreon MAP service is running. To do so, connect through SSH to the server hosting Centreon MAP and run the following command:

systemctl status centreon-map

You should receive the following output:

centreon-map - Centreon Studio map server
Loaded: loaded (/usr/lib/systemd/system/centreon-map; disabled; vendor preset: disabled)
Active: active (running) since ...

If your Centreon MAP service is stopped the message will be:

centreon-map - Centreon Studio map server
Loaded: loaded (/usr/lib/systemd/system/centreon-map; disabled; vendor preset: disabled)
Active: inactive (dead)

In this case, start the Centreon MAP service:

sudo systemctl start centreon-map

Once you are sure your server is running, try to access its API through your web browser. Check the REST API used by the web interface as follows:

HTTP
HTTPS
http://<MAP_IP>:8080/api/beta/actuator/health
https://<MAP_IP>:8443/api/beta/actuator/health

You can also check the SOAP API used by the desktop client:

HTTP
HTTPS
http://<MAP_IP>:8080/centreon-studio/services
https://<MAP_IP>:8443/centreon-studio/services

image

My Centreon MAP service is running but I cannot access Centreon MAP API (/actuator/health) pages

You might want to check if the server containing Centreon MAP has a firewall preventing it from running correctly. Run the following command:

systemctl status iptables

If you see this output...

iptables: Firewall is not running.

...then the problem is elsewhere.

If you have this output...

Table: filter
Chain INPUT (policy ACCEPT)
num  target     prot opt source               destination
1    ACCEPT     all  --  0.0.0.0/0            0.0.0.0/0           state RELATED,ESTABLISHED
2    ACCEPT     icmp --  0.0.0.0/0            0.0.0.0/0
3    ACCEPT     all  --  0.0.0.0/0            0.0.0.0/0
4    ACCEPT     tcp  --  0.0.0.0/0            0.0.0.0/0           state NEW tcp dpt:22
5    REJECT     all  --  0.0.0.0/0            0.0.0.0/0           reject-with icmp-host-prohibited

Chain FORWARD (policy ACCEPT)
num  target     prot opt source               destination
1    REJECT     all  --  0.0.0.0/0            0.0.0.0/0           reject-with icmp-host-prohibited

Chain OUTPUT (policy ACCEPT)
num  target     prot opt source               destination

then your firewall is running, preventing any connection from and to your Centreon MAP server. You must either add input and output rules for Centreon MAP or disable your firewall.

To open the appropriate ports:

/sbin/iptables -A OUTPUT -p tcp --dport <PORT> -j ACCEPT
/sbin/iptables -A INPUT -p tcp --dport <PORT> -j ACCEPT

Replace <PORT> by the port your Centreon MAP server is using (mostly 8080 or 8443 if you have configured it in SSL).

To simply disable your firewall, execute:

systemctl stop iptables

My images from Centreon Web are not displayed in Centreon MAP

Centreon MAP automatically imports all images from Centreon Web into its own database. On your desktop client, you should see all your files from Centreon Web under the Media tab panel in the "Centreon" folder. If not, you may want to verify the following:

On your Centreon MAP server, open the file /etc/my.cnf and check if the line following line is present:

max_allowed_packet = 20M

Then reload your MariaDB database:

sudo systemctl reload mysqld

Wait a few minutes for the Centreon MAP server to synchronize Centreon Web resources. The images from Centreon Web should then appear on your desktop client under the Media tab panel in the Centreon folder.

image

If you still cannot see the list of images check your Centreon MAP configuration file.

Connect through SSH to your Centreon MAP server. Open the studio-config.properties file:

vim /etc/centreon-studio/studio-config.properties

For the 'centreon.url' variable, check that there is a full path to your Centreon Web interface:

centreon.url=http://<MAP_IP>

Don't forget to replace "http" with "https" if your Centreon Web interface is using HTTPS.

Wait a few minutes for the Centreon MAP server to synchronize the Centreon Web resources. The images on Centreon Web should then appear on your desktop client in the Centreon folder.

Centreon MAP desktop client

The desktop can't start: "Java was started but returned exit code = 13"

The desktop client does not start and an error message "error code = 13" is displayed.

Install a 64-bit JVM.

Impossible to create a new view

On the desktop client, if you want to create a new view but the button is disabled, you do not have the access rights.

image

A Centreon MAP administrator must authorize you to create, update or delete views. When you first install your Centreon MAP server, only Centreon administrators are MAP administrators. It is their job to grant administration privileges to other "normal" Centreon users.

Impossible to import media

When you right click on the Media panel, the Import button is disabled.

There are two facts you should know about media:

  • The Centreon folder, which is created automatically, contains all the images from Centreon Web:

    • You cannot add or remove any image from this folder,
    • All images are at the same level (no subfolders).
  • You cannot import images at the root of the media panel.

The solution is to create a new folder (e.g., Icons).

Then right click on this folder and select Import.

I cannot see the "MAP 3 Import menu."

You want to import views from MAP 3 to Centreon MAP >= 4.x but the corresponding menu is missing.

Please check the following prerequisites:

  • Your MAP 3 license is still valid.
  • Your Centreon Desktop Client version is at least v4.0.8 (you can check it directly from your desktop client interface, in the Help > About menu).
  • If there is a proxy between your computer and your Centreon Web interface, you must define it in the Configure menu.

The proxy must be configured with the checkbox use for internet.

  • On the Centreon MAP server configuration file (/etc/centreon-studio/studio-config.properties) you entered the IP of your Central server.

This IP is also used by your desktop client to the access MAP 3 API. If this IP is not reachable by your desktop client (because both your Centreon MAP server and Centreon Central server are on a DMZ) you must specify a new one to your desktop client. To do so, edit the file:

Windows
Linux
C:\Users\<YOUR_USERNAME>\AppData\Local\Centreon-Map4\Centreon-Map4.ini
/opt/centreon-map4-desktop-client/Centreon-Map4.ini

Add the following line at the end of the file on a new line, where <CENTREON_URL> is the URL with which you access the web interface of Centreon Web from your computer:

-Dcentreon.url=<CENTREON_URL>

An error occured when I open a geographic view

If you open a geographic view or container and your background is composed of gray with Xs and the following pop-up message...

"Error while retreiving Mapbox tiles. Please check your Mapbox configuration."

image

then you should check the following:

  • Ensure that your Mapbox credentials are valid. To configure your Mapbox credentials. Your Mapbox secret key may have changed. Since you cannot see the previously created keys, you might want to create a new one and add it in your Centreon MAP server configuration file.
  • If your computer is behind a proxy to gain internet access, please configure this proxy in the Centreon MAP Desktop Client.
  • The Mapbox style you used on your view might have been deleted.

Try to edit your view / container and change the Mapbox style:

image

If you cannot select any style the issue is probably caused by one of the above (i.e., credentials, proxy or deleted style).

Error with special characters

If you try to use characters in labels that are not using latin1 encoding and get a pop-up error displaying "Could not execute statement" on your desktop client, your database is probably in latin1. To change the database to UTF-8 encoding, you need to access your Centreon MAP server in SSH and execute the following commands:

# systemctl stop centreon-map
# mysqldump -uusername -p -h \<HOST\> centreon\_studio \> dump.sql
# cp dump.sql dump-fixed.sql
# vim dump-fixed.sql
:%s/DEFAULT CHARACTER SET latin1/DEFAULT CHARACTER SET utf8 COLLATE
utf8\_general\_ci/
:%s/DEFAULT CHARSET=latin1/DEFAULT CHARSET=utf8/
:wq
# mysql -uusername -ppassword -h \<HOST\> \< dump-fixed.sql
# systemctl start centreon-map

My Desktop client is slow and I often get disconnected

Depending on your Centreon server's monitoring perimeter (the number of services running) and the computer hardware configuration, your desktop client might need more RAM than it uses by default. It may start to freeze and try to free up more memory. You can check this behavior by opening your task manager (Ctrl + Maj + Esc) and checking the memory consumption. If it increases and seems to reach a limit while your CPU is working hard, your desktop client requires more memory.

To increase memory, edit the .ini file:

Windows
Linux
C:\Users\<YOUR_USERNAME>\AppData\Local\Centreon-Map4\Centreon-Map4.ini
/opt/centreon-map4-desktop-client/Centreon-Map4.ini

And add the following line at the end of the file, on a new line:

-Xmx4g

The "4g" means 4 GB (by default it can only use 2 GB). You can change this number depending on your hardware (e.g., by setting "3g").

Then restart your desktop client.

I get the error "Cannot authenticate user" on the login page

For Centreon Web >= 2.8.6, verify that your user has checked the option "Reach Real Time API."

image

I'm using Windows Remote Desktop (RDP) and I have many errors

If you are using Centreon MAP Desktop Client through a Remote Session (with RDP, for instance), you might encounter an error displaying a number of pop-ups like "128" or "512" rendering your desktop client unusable.

To prevent this from happening, you need to change a parameter in your RDP application:

Go to Advance > Display and select "Highest quality (32bit)". You can then access your remote computer and this error will no longer occur.

image

For Linux or Mac users of the application rdesktop, add this argument to your command line: [-a 32]

This error may occur if you use the skin "Windows server" on your computer. Go to your windows parameter and change the color settings to use 32bit colors.

Centreon MAP web interface

Graphs are all shifted to the right after upgrading from Centreon MAP 4.4 to Centreon MAP 18.10

A bug affecting the web interface was shifting all the graphs to the left compared to their position in the desktop client. This has been fixed in Centreon MAP 18.10. If you have manually shifted the graphs to the right to compensate in the web interface, all your graphs will be over-shifted to the right after the upgrade.

We have provided a script that automatically unshifts all the graphs to the left. Do not use this script if you know most of your graphs were correctly positioned after the upgrade: you would have to manually unshift the others.

Here is the SQL script that fixes the offset manually created by a user for correct alignment in the web interface.

To execute it:

  • Make a backup of your centreon_studio database.

  • Go to /etc/centreon-studio/utils/

  • Run the script:

    mysql centreon_studio < update-position-graph.sql
    
  • Restart Centreon Map service:

    systemctl restart centreon-map
    

My web interface is displaying "Authentication error."

The following error might appear on your web interface.

image

First, check if you have access to the Centreon MAP server APIs.

From Administration > Extensions > MAP > Options, check your Centreon MAP web interface configuration:

The URL set in 'MAP server address' must include the protocol (HTTP or HTTPS) and the port used by your Centreon MAP server (usually 8080 for a normal connexion or 8443 for a secure connexion).

image

My web interface displays an empty page

Your web interface is configured but it displays an empty page:

image

Either no views are created on the server or you do not have access to them.

If you are a Centreon MAP administrator, you can see all views. In this case, no views have been created. Here are quick start instructions to create one.

Otherwise, contact the Centreon MAP administrator or create your own views if you have sufficient privileges.

← Known issuesIntroduction à Centreon MBI →
  • General
    • How can I check if my Centreon MAP server is running correctly?
    • My Centreon MAP service is running but I cannot access Centreon MAP API (/actuator/health) pages
    • My images from Centreon Web are not displayed in Centreon MAP
  • Centreon MAP desktop client
    • The desktop can't start: "Java was started but returned exit code = 13"
    • Impossible to create a new view
    • Impossible to import media
    • I cannot see the "MAP 3 Import menu."
    • An error occured when I open a geographic view
    • Error with special characters
    • My Desktop client is slow and I often get disconnected
    • I get the error "Cannot authenticate user" on the login page
    • I'm using Windows Remote Desktop (RDP) and I have many errors
  • Centreon MAP web interface
    • Graphs are all shifted to the right after upgrading from Centreon MAP 4.4 to Centreon MAP 18.10
    • My web interface is displaying "Authentication error."
    • My web interface displays an empty page
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