BMC Remedy

How it works

BMC Remedy open-tickets provider uses the BMC Remedy SOAP API to open incidents about your monitoring alerts.

Compatibility

This integration is (at least) compatible with the following BMC Remedy versions:

To be determined

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

Parameter	Example of value
Endpoint	http://192.168.0.33/arsys/services/ARService?server=XXXX&webService=HPD_IncidentInterface_Create_WS
Namespace	IncidentInterface_Create_WS
Username	centreon
Password	MyPassword
Timeout	60

Possibilities

As of now, the provider is able to open a ticket with the following parameters

• Urgency
• Impact
• Last Name
• First Name
• Dataset ID
• Assigned Group