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Version: 21.04

IWS Isilog

How it works​

The IWS Isilog provider uses the SOAP API of Isilog to retrieve data in order to open a ticket. Since it gathers a lot of configurations objects from Isilog, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility​

This connector is compatibile with at least the following versions of Isilog:

ComponentVersion
ProductIWS Infinity V4.1.0
Referential3.0.0
Framework4.0.0.0

Requirements​

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Addressdemo.iws-saas.fr/isilogwebsystem
UsernameMyAccount
PasswordMyPassword
Database nameMyDatabase
Protocolhttps
Timeout60

Possibilities​

As of now you'll only be able to open a ticket and close it from Centreon. In the near future you'll be able to fill the following parameters when opening a ticket

  • Origin
  • Impact
  • Urgency
  • Service
  • Category
  • Team
  • Element