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Version: 21.10

BMC Remedy

How it works​

BMC Remedy open-tickets provider uses the BMC Remedy SOAP API to open incidents about your monitoring alerts.

architecture

Compatibility​

This integration is (at least) compatible with the following BMC Remedy versions:

To be determined

Requirements​

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Endpointhttp://192.168.0.33/arsys/services/ARService?server=XXXX&webService=HPD_IncidentInterface_Create_WS
NamespaceIncidentInterface_Create_WS
Usernamecentreon
PasswordMyPassword
Timeout60

Possibilities​

As of now, the provider is able to open a ticket with the following parameters

  • Urgency
  • Impact
  • Last Name
  • First Name
  • Dataset ID
  • Assigned Group