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Version: 23.04

Installing Open Tickets

Centreon Open Tickets is a community module developed to create tickets to an ITSM platform using APIs.

Once a provider is configured, the module allows for an operator to create tickets for hosts and services in a non-ok state using a dedicated widget. Indeed, a button associated with each host or service allows you to connect to the API and create the ticket while offering the possibility to acknowledge in same time the object.

Regarding the widget configuration, it is possible to see the created tickets by presenting tickets ID and date of creation of these.

Installing packages​

Execute the following command:

dnf install centreon-open-tickets

UI installation​

After installing the rpm, you have to finish the module installation through the web frontend. Go to Administration > Extensions > Manager menu and search Open Tickets. Click on Install selection:

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Your Centreon Open Tickets Module is now installed.

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Creating a backup of your custom Open Ticket provider configurations​

If you need to update or upgrade Centreon, first backup your custom Open Ticket provider configurations so as not to lose them.

  • Make a backup of these folders: /usr/share/centreon/www/modules/centreon-open-tickets and /usr/share/centreon/www/widgets/open-tickets.
  • After updating, copy and paste the backup register.php file(s) to /usr/share/centreon/www/modules/centreon-open-tickets/providers/.