IWS Isilog
How it works
The IWS Isilog provider uses the SOAP API of Isilog to retrieve data in order to open a ticket. Since it gathers a lot of configurations objects from Isilog, it puts them in cache. Loging out or waiting 10 hours will flush the cache.
Compatibility
This connector is compatibile with at least the following versions of Isilog:
| Component | Version |
|---|---|
| Product | IWS Infinity V4.1.0 |
| Referential | 3.0.0 |
| Framework | 4.0.0.0 |
Requirements
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance
Our provider requires the following parameters:
| Parameter | Example of value |
|---|---|
| Address | demo.iws-saas.fr/isilogwebsystem |
| Username | MyAccount |
| Password | MyPassword |
| Database name | MyDatabase |
| Protocol | https |
| Timeout | 60 |
Possibilities
As of now you'll only be able to open a ticket and close it from Centreon. In the near future you'll be able to fill the following parameters when opening a ticket
- Origin
- Impact
- Urgency
- Service
- Category
- Team
- Element