Installing Open Tickets
Centreon Open Tickets is a community module developed to create tickets to an ITSM platform using APIs.
Once a provider is configured, the module allows for an operator to create tickets for hosts and services in a non-ok state using a dedicated widget. A button associated with each host or service allows you to connect to the API and create the ticket while offering the possibility to acknowledge the object at the same time.
Regarding the widget configuration, it is possible to see the created tickets by giving the ID and creation date of the tickets.
Installing packages
Execute the following command:
- Alma / RHEL / Oracle Linux 8
- Alma / RHEL / Oracle Linux 9
- Debian 11 & 12
dnf install centreon-open-tickets
dnf install centreon-open-tickets
apt install centreon-open-tickets
UI installation
After installing the rpm, you must complete the installation of the module through the web frontend. Go to the Administration > Extensions > Manager menu and search Open Tickets. Click Install selection:
Your Centreon Open Tickets Module is now installed.
