GLPI

How it works

The Glpi provider uses the webservice plugin of Glpi to retrieve data in order to open a ticket.

Compatibility

This connector is (at least) compatible with the following Glpi versions:

• between 8.5 and 9.0

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance.

Our provider requires the following parameters:

Parameter	Example of value
Address	192.168.0.6
Username	centreon
Password	MyPassword
Path	/glpi/plugins/webservices/xmlrpc.php
Timeout	60

Possibilities

As of now, the provider is able to retrieve the following objects from Glpi:

• Entities
• Itil categories
• Groups

It will also fill the following parameters from a predefined list in Centreon. You can extend those lists inside the provider configuration since they are custom lists.

• Urgency
• Impact