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Version: 24.04

What is Centreon CEIP?

Joining the Centreon Customer Experience Improvement Program

Customer Experience Improvement Program​

Centreon is continually striving to understand and anticipate our users' needs in order to deliver world-class products and solutions. The Customer Experience Improvement Program (CEIP) will deliver benefits to our users by allowing us to understand how you use our software, so that we can provide you with a continuous enhancement of your Centreon software experience. The program has two components:

  • A simple telemetry
  • Advanced statistics on the use of the Centreon software suite
  • The use of features within the user interface

Telemetry anonymously and automatically collects the following data:

  • Information such as the operating system version of the Centreon main server of the platform as well as the name and version of the DBMS.
  • Centreon product information such as number of servers and version numbers of components installed on the Centreon main server (modules & widgets).
  • Centreon information such as number of hosts, services, groups of hosts & services, and usage of modules and widgets.
  • The timezone of the Centreon server.

Advanced statistics include the use of additional components such as widgets in custom views, slot management for Centreon DSM, use of deployed Monitoring Connectors, and more.

The use of the features within the user interface includes access to the various Centreon menus, as well as the actions performed by the user within the interface (button clicks, focus on a form field, etc.)

Frequently Asked Questions​

What are the possible configuration settings of the CEIP program?​

Participation in the program is enabled by default. However, the sending of advanced statistics and functionality usage can be configured in the web interface. The options are:

  • Enabled
  • Disabled

Users can change the option via Administration > Parameters > Centreon UI > Send anonymous statistics at any time.

What will Centreon do with the information that is collected?​

The information collected will be used to better understand how customers use Centreon products, and how to improve Centreon products by fixing issues and delivering the most useful new features in a much more streamlined manner.

Is the collected information anonymous?​

YES! Moreover, Centreon takes all necessary precautions to protect the security of the information that is collected, transmitted and stored. We only collect data concerning Centreon products. The program takes only the actions described on this page, and only if you decide to participate. This program cannot collect information without your full knowledge or consent.

How does the Centreon Experience Improvement Program work?​

This is an automated process that requires no effort to participate. It is transparent to users. Customers simply choose to participate, granting Centreon permission to receive anonymous data securely.

Will I receive spam if I participate in the program?​

You will not receive any e-mail from Centreon about this program, regardless of whether or not you participate. Any personal information collected as part of this program will not be used to identify you or contact you.

Do I need an Internet connection?​

An internet connection is required to participate in this program. However, you do not need to be connected all the time. When an internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.

Can I see the data that is collected before it is sent to Centreon?​

The information cannot be displayed in the interface. However, you can see what data is sent by using the following commmand:

php /usr/share/centreon/cron/centreon-send-stats.php -d

This program is designed to work for thousands of users without affecting their product use, so the data is sent automatically. The data is also encoded and compressed so that it can be processed efficiently.

How long does the program last?​

Information is collected as long as you use the product version for which you have agreed to participate or until you decide to stop participating in the program.

What is the anonymous installation ID used for?​

Upon the first startup of the Centreon server, a random number is generated: the anonymous installation ID.

Which products support the Centreon Experience Improvement Program?​

The CEIP program covers the Centreon central server.