Managing tickets

The Centreon Open Tickets community module enables you to integrate Centreon with an incident ticket management system (ITSM tool, called a "provider").

When a service enters a non-OK state, an operator can create a ticket directly from the Centreon interface:

• from the Resource table widget in a dashboard
• from the Open tickets widget in a custom view (legacy).

Configuring Open Tickets

Configure Centreon Open Tickets: add a provider, set up hosts, services, and widgets, open or close tickets, and define lists, rules, and commands.

Customizing tickets

4 items

Using Open Tickets

Open and close tickets in your ITSM tool from Centreon dashboard or custom view widgets using the Open Tickets module, as an operator.

Architecture and debugging of Open Tickets

See the architecture diagram of the Centreon Open Tickets workflow and which processes and log files to check at each step when debugging ticket creation.