Open Tickets Smarty Variables

Here is the list of variables you can use to customize the body of the ticket - via the Body list definition field on the Configuration > Notifications > Open Tickets > Rules page. You can insert information about the resource concerned by the ticket, or about the user creating the ticket. This information comes from Centreon.

Common variables

Common variables can be used to open all types of tickets (i.e. tickets on hosts or services). Use the variable directly in the Body list definition field.

Variable name	Description	Example of contents
$custom_message	Inserts into the ticket the message entered by the user in the ticket opening popup
$user.name	Inserts into the ticket the name of the user that opens the ticket	t.rex
$user.alias	Inserts into the ticket the alias (login) of the user that opens the ticket	trex
$user.email	Inserts into the ticket the email address of the user that opens the ticket	t.rex@jurassic.park

Tickets on hosts

Opening a ticket on a host generates a table of values. This means you need to use a Smarty foreach loop to access the values (like in the default ticket body). Wrap the variables you want in the following loop:

{foreach from=$host_selected item=host}
{/foreach}

Variable name	Description
$host.host_id	17
$host.name	"Api-Host"
$host.instance_id	1
$host.acknowledged	0
$host.acknowledgement_type	0
$host.action_url	""
$host.active_checks	1
$host.address	"127.0.0.1"
$host.alias	"Api-Host"
$host.check_attempt	1
$host.check_command	"base_host_alive"
$host.check_freshness	0
$host.check_interval	5
$host.check_period	"24x7"
$host.check_type	0
$host.checked	1
$host.command_line	"/usr/lib64/nagios/plugins/check_icmp -H 127.0.0.1 -w 3000.0,80% -c 5000.0,100..."
$host.default_active_checks	1
$host.default_event_handler_enabled	1
$host.default_failure_prediction	null
$host.default_flap_detection	1
$host.default_notify	1
$host.default_passive_checks	0
$host.default_process_perfdata	null
$host.display_name	"Api-Host"
$host.enabled	1
$host.event_handler	""
$host.event_handler_enabled	1
$host.execution_time	0.093993
$host.failure_prediction	null
$host.first_notification_delay	0
$host.flap_detection	1
$host.flap_detection_on_down	1
$host.flap_detection_on_unreachable	1
$host.flap_detection_on_up	1
$host.flapping	0
$host.freshness_threshold	0
$host.high_flap_threshold	0
$host.icon_image	"ppm/operatingsystems-linux-snmp-linux-128.png"
$host.icon_image_alt	""
$host.last_check	1738599249
$host.last_hard_state	0
$host.last_hard_state_change	1731601141
$host.last_notification	null
$host.last_state_change	1731601141
$host.last_time_down	null
$host.last_time_unreachable	null
$host.last_time_up	1738599251
$host.last_update	1735050379
$host.latency	0.362
$host.low_flap_threshold	0
$host.max_check_attempts	3
$host.modified_attributes	null
$host.next_check	1738599549
$host.next_host_notification	null
$host.no_more_notifications	0
$host.notes	""
$host.notes_url	""
$host.notification_interval	0
$host.notification_number	0
$host.notification_period	""
$host.notify	1
$host.notify_on_down	1
$host.notify_on_downtime	1
$host.notify_on_flapping	1
$host.notify_on_recovery	1
$host.notify_on_unreachable	1
$host.obsess_over_host	1
$host.output	"OK - 127.0.0.1 rta 0,077ms lost 0%\n"
$host.passive_checks	0
$host.percent_state_change	0
$host.perfdata	"rta=0,077ms;3000,000;5000,000;0; pl=0%;80;100;0;100 rtmax=0,077ms;;;; rtmin=0..."
$host.process_perfdata	null
$host.retain_nonstatus_information	1
$host.retain_status_information	1
$host.retry_interval	1
$host.scheduled_downtime_depth	0
$host.should_be_scheduled	1
$host.stalk_on_down	0
$host.stalk_on_unreachable	0
$host.stalk_on_up	0
$host.state	0
$host.state_type	1
$host.statusmap_image	""
$host.timezone	""
$host.real_state	null
$host.host_state	0
$host.state_str	"UP"
$host.last_state_change_duration	"2M 2w"
$host.last_hard_state_change_duration	"2M 2w"

Tickets on services

Opening a ticket on a service generates a table of values. This means you need to use a Smarty foreach loop to access the values (like in the default ticket body). Wrap the variables you want in the following loop:

{foreach from=$service_selected item=service}
{/foreach}

Variable name	Description
$service.host_id	17
$service.description	"Cpu"
$service.service_id	124
$service.acknowledged	0
$service.acknowledgement_type	0
$service.action_url	""
$service.active_checks	1
$service.check_attempt	3
$service.check_command	"OS-Linux-SNMP-Cpu"
$service.check_freshness	0
$service.check_interval	5
$service.check_period	"24x7"
$service.check_type	0
$service.checked	1
$service.command_line	"/usr/lib/centreon/plugins//centreon_linux_snmp.pl --plugin=os::linux::snmp::p..."
$service.default_active_checks	1
$service.default_event_handler_enabled	1
$service.default_failure_prediction	null
$service.default_flap_detection	1
$service.default_notify	1
$service.default_passive_checks	0
$service.default_process_perfdata	null
$service.display_name	"Cpu"
$service.enabled	1
$service.event_handler	""
$service.event_handler_enabled	1
$service.execution_time	6.185488
$service.failure_prediction	null
$service.failure_prediction_options	null
$service.first_notification_delay	0
$service.flap_detection	1
$service.flap_detection_on_critical	1
$service.flap_detection_on_ok	1
$service.flap_detection_on_unknown	1
$service.flap_detection_on_warning	1
$service.flapping	0
$service.freshness_threshold	0
$service.high_flap_threshold	0
$service.icon_image	""
$service.icon_image_alt	""
$service.last_check	1738662813
$service.last_hard_state	3
$service.last_hard_state_change	1731601229
$service.last_notification	null
$service.last_state_change	1731601229
$service.last_time_critical	null
$service.last_time_ok	null
$service.last_time_unknown	1738662813
$service.last_time_warning	null
$service.last_update	1738662213
$service.latency	0.238
$service.low_flap_threshold	0
$service.max_check_attempts	3
$service.modified_attributes	null
$service.next_check	1738663113
$service.next_notification	null
$service.no_more_notifications	0
$service.notes	""
$service.notes_url	""
$service.notification_interval	0
$service.notification_number	17723
$service.notification_period	""
$service.notify	1
$service.notify_on_critical	1
$service.notify_on_downtime	1
$service.notify_on_flapping	1
$service.notify_on_recovery	1
$service.notify_on_unknown	1
$service.notify_on_warning	1
$service.obsess_over_service	1
$service.output	"UNKNOWN: SNMP Table Request: Timeout\n"
$service.passive_checks	0
$service.percent_state_change	0
$service.perfdata	""
$service.process_perfdata	null
$service.retain_nonstatus_information	1
$service.retain_status_information	1
$service.retry_interval	1
$service.scheduled_downtime_depth	0
$service.should_be_scheduled	1
$service.stalk_on_critical	0
$service.stalk_on_ok	0
$service.stalk_on_unknown	0
$service.stalk_on_warning	0
$service.state	3
$service.state_type	1
$service.volatile	0
$service.real_state	null
$service.address	"127.0.0.1"
$service.host_state	0
$service.host_name	"Api-Host"
$service.instance_id	1
$service.service_state	3
$service.state_str	"UNKNOWN"
$service.last_state_change_duration	"2M 2w"
$service.last_hard_state_change_duration	"2M 2w"
$service.num_metrics	0