ITSM
Transform one or several alerts into case(s) in your favorite ITSM tool. Doing so allows for advanced incident management in a dedicated tool, and to seamlessly integrate Centreon monitoring alerts in your existing processes.
Available providers:
BMC Footprints 11
Configure the BMC Footprints 11 provider in Centreon Open Tickets to open incidents from monitoring alerts through the BMC Footprints SOAP API.
BMC Remedy
Configure the BMC Remedy provider (BMC ITSM) in Centreon Open Tickets to open incidents from monitoring alerts through the SOAP API, with test commands.
EasyVista API SOAP
Configure the EasyVista SOAP API provider in Centreon Open Tickets. This provider is deprecated and replaced by the EasyVista REST API version.
EasyVista RestAPI
Configure the EasyVista provider in Centreon Open Tickets with the EasyVista REST API to open and close tickets, add custom fields and test the connection.
GLPI
Configure the GLPI provider in Centreon Open Tickets using the legacy webservice plugin, compatible with GLPI 8.5 to 9.0. Prefer the REST API version.
GLPI RestAPI
Configure the GLPI provider in Centreon Open Tickets using the GLPI REST API to open tickets from alerts, compatible with GLPI 9.1 to 11.
iTop
Configure the iTop provider in Centreon Open Tickets to open tickets from monitoring alerts through the iTop REST API, with cached data and test commands.
Ivanti
Configure the Ivanti provider in Centreon Open Tickets to open and close incidents from monitoring alerts through the Ivanti REST API, with custom fields.
Jira
Configure the Jira provider in Centreon Open Tickets to open issues in Jira Cloud from monitoring alerts via the Jira REST API, and test the connection.
Configure the Mail provider in Centreon Open Tickets to open tickets for monitoring alerts by sending emails through your SMTP server, and test the setup.
Matrix42
The Matrix42 Open Tickets provider uses the Matrix42 Enterprise REST API to open (and close) incidents or
OTRS RestAPI
Configure the OTRS provider in Centreon Open Tickets using the OTRS REST API, including the webservice import and configuration for OTRS 4 and 5.
Request Tracker 2
Configure the Request Tracker provider in Centreon Open Tickets to open tickets from alerts via the Request Tracker REST API 2.0, with custom fields.
Serena ITSM
Configure the Serena ITSM provider in Centreon Open Tickets to open incidents from monitoring alerts through the Serena ITSM SOAP API, with test commands.
ServiceNow
Configure the ServiceNow open-tickets provider using the ServiceNow REST API, compatible with Madrid, London, and New York releases.
Simple
Use the Simple provider in Centreon Open Tickets to open and close tickets from Centreon to Centreon, mainly to test that your ticketing workflow works.