ITSM
Transform one or several alerts into case(s) in your favorite ITSM tool. Doing so allows for advanced incident management in a dedicated tool, and to seamlessly integrate Centreon monitoring alerts in your existing processes.
Available providers:
BMC Footprints
Open BMC Footprints incidents from alerts via SOAP API
BMC Remedy
Create BMC Remedy incidents from alerts via SOAP API
EasyVista API SOAP
Legacy SOAP API connector for opening EasyVista tickets from alerts
EasyVista RestAPI
Configure the EasyVista REST API stream connector for ticket creation
GLPI
Open GLPI tickets using the legacy webservice plugin connector
GLPI RestAPI
Open GLPI tickets through the REST API for versions 9.1 and later
iTop
Retrieve iTop data and open tickets via the REST API
Jira
Create Jira Cloud issues from Centreon alerts via REST API
Create tickets in any ITSM tool by sending alert emails
OTRS RestAPI
Configure the OTRS REST API connector and import the webservice
Request Tracker RestAPI
Retrieve Request Tracker queues and open tickets via REST API
Serena
Open Serena incidents from monitoring alerts via SOAP API
ServiceNow
Open ServiceNow incidents via REST API with OAuth authentication