Variables Smarty Open Tickets
Voici la liste des variables disponibles pour personnaliser le corps des tickets, via le champ Body list definition à la page Configuration > Notifications > Open Tickets > Rules. Vous pouvez y insérer des informations relatives à la ressource concernée par le ticket, ou à l'utilisateur créant le ticket. Ces informations sont issues de Centreon.
Variables communes
Les variables communes peuvent être utilisées pour l'ouverture de tous types de tickets (sur des hôtes ou sur des services). Utilisez la variable directement dans le champ Body list definition.
| Nom de la variable | Description | Exemple de contenu |
|---|---|---|
| $custom_message | Insère dans le ticket le message saisi par l'utilisateur dans la popup d'ouverture de ticket | |
| $user.name | Insère dans le ticket le nom de l'utilisateur ouvrant le ticket | t.rex |
| $user.alias | Insère dans le ticket l'alias (login) de l'utilisateur ouvrant le ticket | trex |
| $user.email | Insère dans le ticket l'adresse email de l'utilisateur ouvrant le ticket | t.rex@jurassic.park |
Ticket sur des hôtes
L'ouverture d'un ticket sur des hôtes génère un tableau de valeurs. C'est pourquoi il faut utiliser une boucle foreach Smarty pour accéder aux valeurs (comme dans le corps du ticket fourni par défaut). Entourez les variables désirées par la boucle suivante :
{foreach from=$host_selected item=host}
{/foreach}
| Nom de la variable | Exemple de contenu |
|---|---|
| $host.host_id | 17 |
| $host.name | "Api-Host" |
| $host.instance_id | 1 |
| $host.acknowledged | 0 |
| $host.acknowledgement_type | 0 |
| $host.action_url | "" |
| $host.active_checks | 1 |
| $host.address | "127.0.0.1" |
| $host.alias | "Api-Host" |
| $host.check_attempt | 1 |
| $host.check_command | "base_host_alive" |
| $host.check_freshness | 0 |
| $host.check_interval | 5 |
| $host.check_period | "24x7" |
| $host.check_type | 0 |
| $host.checked | 1 |
| $host.command_line | "/usr/lib64/nagios/plugins/check_icmp -H 127.0.0.1 -w 3000.0,80% -c 5000.0,100..." |
| $host.default_active_checks | 1 |
| $host.default_event_handler_enabled | 1 |
| $host.default_failure_prediction | null |
| $host.default_flap_detection | 1 |
| $host.default_notify | 1 |
| $host.default_passive_checks | 0 |
| $host.default_process_perfdata | null |
| $host.display_name | "Api-Host" |
| $host.enabled | 1 |
| $host.event_handler | "" |
| $host.event_handler_enabled | 1 |
| $host.execution_time | 0.093993 |
| $host.failure_prediction | null |
| $host.first_notification_delay | 0 |
| $host.flap_detection | 1 |
| $host.flap_detection_on_down | 1 |
| $host.flap_detection_on_unreachable | 1 |
| $host.flap_detection_on_up | 1 |
| $host.flapping | 0 |
| $host.freshness_threshold | 0 |
| $host.high_flap_threshold | 0 |
| $host.icon_image | "ppm/operatingsystems-linux-snmp-linux-128.png" |
| $host.icon_image_alt | "" |
| $host.last_check | 1738599249 |
| $host.last_hard_state | 0 |
| $host.last_hard_state_change | 1731601141 |
| $host.last_notification | null |
| $host.last_state_change | 1731601141 |
| $host.last_time_down | null |
| $host.last_time_unreachable | null |
| $host.last_time_up | 1738599251 |
| $host.last_update | 1735050379 |
| $host.latency | 0.362 |
| $host.low_flap_threshold | 0 |
| $host.max_check_attempts | 3 |
| $host.modified_attributes | null |
| $host.next_check | 1738599549 |
| $host.next_host_notification | null |
| $host.no_more_notifications | 0 |
| $host.notes | "" |
| $host.notes_url | "" |
| $host.notification_interval | 0 |
| $host.notification_number | 0 |
| $host.notification_period | "" |
| $host.notify | 1 |
| $host.notify_on_down | 1 |
| $host.notify_on_downtime | 1 |
| $host.notify_on_flapping | 1 |
| $host.notify_on_recovery | 1 |
| $host.notify_on_unreachable | 1 |
| $host.obsess_over_host | 1 |
| $host.output | "OK - 127.0.0.1 rta 0,077ms lost 0%\n" |
| $host.passive_checks | 0 |
| $host.percent_state_change | 0 |
| $host.perfdata | "rta=0,077ms;3000,000;5000,000;0; pl=0%;80;100;0;100 rtmax=0,077ms;;;; rtmin=0..." |
| $host.process_perfdata | null |
| $host.retain_nonstatus_information | 1 |
| $host.retain_status_information | 1 |
| $host.retry_interval | 1 |
| $host.scheduled_downtime_depth | 0 |
| $host.should_be_scheduled | 1 |
| $host.stalk_on_down | 0 |
| $host.stalk_on_unreachable | 0 |
| $host.stalk_on_up | 0 |
| $host.state | 0 |
| $host.state_type | 1 |
| $host.statusmap_image | "" |
| $host.timezone | "" |
| $host.real_state | null |
| $host.host_state | 0 |
| $host.state_str | "UP" |
| $host.last_state_change_duration | "2M 2w" |
| $host.last_hard_state_change_duration | "2M 2w" |
Ticket sur des services
L'ouverture d'un ticket sur des services génère un tableau de valeurs. C'est pourquoi il faut utiliser une boucle foreach Smarty pour accéder aux valeurs (comme dans le corps du ticket fourni par défaut). Entourez les variables désirées par la boucle suivante :
{foreach from=$service_selected item=service}
{/foreach}
| Nom de la variable | Exemple de contenu |
|---|---|
| $service.host_id | 17 |
| $service.description | "Cpu" |
| $service.service_id | 124 |
| $service.acknowledged | 0 |
| $service.acknowledgement_type | 0 |
| $service.action_url | "" |
| $service.active_checks | 1 |
| $service.check_attempt | 3 |
| $service.check_command | "OS-Linux-SNMP-Cpu" |
| $service.check_freshness | 0 |
| $service.check_interval | 5 |
| $service.check_period | "24x7" |
| $service.check_type | 0 |
| $service.checked | 1 |
| $service.command_line | "/usr/lib/centreon/plugins//centreon_linux_snmp.pl --plugin=os::linux::snmp::p..." |
| $service.default_active_checks | 1 |
| $service.default_event_handler_enabled | 1 |
| $service.default_failure_prediction | null |
| $service.default_flap_detection | 1 |
| $service.default_notify | 1 |
| $service.default_passive_checks | 0 |
| $service.default_process_perfdata | null |
| $service.display_name | "Cpu" |
| $service.enabled | 1 |
| $service.event_handler | "" |
| $service.event_handler_enabled | 1 |
| $service.execution_time | 6.185488 |
| $service.failure_prediction | null |
| $service.failure_prediction_options | null |
| $service.first_notification_delay | 0 |
| $service.flap_detection | 1 |
| $service.flap_detection_on_critical | 1 |
| $service.flap_detection_on_ok | 1 |
| $service.flap_detection_on_unknown | 1 |
| $service.flap_detection_on_warning | 1 |
| $service.flapping | 0 |
| $service.freshness_threshold | 0 |
| $service.high_flap_threshold | 0 |
| $service.icon_image | "" |
| $service.icon_image_alt | "" |
| $service.last_check | 1738662813 |
| $service.last_hard_state | 3 |
| $service.last_hard_state_change | 1731601229 |
| $service.last_notification | null |
| $service.last_state_change | 1731601229 |
| $service.last_time_critical | null |
| $service.last_time_ok | null |
| $service.last_time_unknown | 1738662813 |
| $service.last_time_warning | null |
| $service.last_update | 1738662213 |
| $service.latency | 0.238 |
| $service.low_flap_threshold | 0 |
| $service.max_check_attempts | 3 |
| $service.modified_attributes | null |
| $service.next_check | 1738663113 |
| $service.next_notification | null |
| $service.no_more_notifications | 0 |
| $service.notes | "" |
| $service.notes_url | "" |
| $service.notification_interval | 0 |
| $service.notification_number | 17723 |
| $service.notification_period | "" |
| $service.notify | 1 |
| $service.notify_on_critical | 1 |
| $service.notify_on_downtime | 1 |
| $service.notify_on_flapping | 1 |
| $service.notify_on_recovery | 1 |
| $service.notify_on_unknown | 1 |
| $service.notify_on_warning | 1 |
| $service.obsess_over_service | 1 |
| $service.output | "UNKNOWN: SNMP Table Request: Timeout\n" |
| $service.passive_checks | 0 |
| $service.percent_state_change | 0 |
| $service.perfdata | "" |
| $service.process_perfdata | null |
| $service.retain_nonstatus_information | 1 |
| $service.retain_status_information | 1 |
| $service.retry_interval | 1 |
| $service.scheduled_downtime_depth | 0 |
| $service.should_be_scheduled | 1 |
| $service.stalk_on_critical | 0 |
| $service.stalk_on_ok | 0 |
| $service.stalk_on_unknown | 0 |
| $service.stalk_on_warning | 0 |
| $service.state | 3 |
| $service.state_type | 1 |
| $service.volatile | 0 |
| $service.real_state | null |
| $service.address | "127.0.0.1" |
| $service.host_state | 0 |
| $service.host_name | "Api-Host" |
| $service.instance_id | 1 |
| $service.service_state | 3 |
| $service.state_str | "UNKNOWN" |
| $service.last_state_change_duration | "2M 2w" |
| $service.last_hard_state_change_duration | "2M 2w" |
| $service.num_metrics | 0 |