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EasyVista API SOAP

SOAP Service Manager web services are no longer maintained, so we recommend that you use the Rest API version to benefit from the latest enhancements and features.

How it works​

EasyVista open-tickets provider uses the EasyVista SOAP API to open incidents about your monitoring alerts.

architecture

Compatibility​

This integration is (at least) compatible with the following EasyVista versions:

To be determined

Requirements​

You need to configure Open Tickets in order for resources (hosts and services) to receive a ticket number.

Our provider requires the following parameters:

ParameterExample of value
Address192.168.0.27
Webservice Path/WebService/SmoBridge.php
Usernamecentreon
PasswordMyPassword
Timeout60

Possibilities​

As of now, the provider is able to open a ticket with the following parameters

  • Requestor
  • Urgency
  • Severity
  • Asset
  • External reference
  • Phone
  • Recipient
  • Origin
  • CI