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Request Tracker RestAPI

How it works​

The Request Tracker provider uses the REST API of Request Tracker to retrieve data in order to open a ticket.

architecture

Compatibility​

This connector requires at least the version 2.0 of the REST API of Request Tracker

Requirements​

You need to configure Open Tickets in order for resources (hosts and services) to receive a ticket number.

Our provider requires the following parameters:

ParameterExample of value
Address192.168.0.7
tokenxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Path/REST/2.0/
Timeout60

Possibilities​

As of now, the provider is able to retrieve the following objects from Request Tracker:

  • Queues