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ServiceNow

How it works​

ServiceNow open-tickets provider uses the ServiceNow REST API to get configuration data and open incidents about your monitoring alerts. Since it gathers a lot of configurations objects from ServiceNow, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility​

This integration is (at least) compatible with the following ServiceNow versions:

  • Madrid
  • London
  • New York

Requirements​

You need to configure Open Tickets in order for resources (hosts and services) to receive a ticket number.

Our provider requires the following parameters:

ParameterExample of value
Instance NameMyCompany
OAuth Client IDxxxxxxxxx
OAuth Client Secretyyyyyyyy
Usernamecentreon
PasswordMyPassword
Protocolhttps
Timeout60

Possibilities​

As of now, the provider is able to retrieve the following objects from ServiceNow:

  • Categories
  • Subcategories
  • Impact
  • Urgency
  • Severity
  • Assignment Group
  • Assignment