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Version: 21.04

IWS Isilog

How it works

The IWS Isilog provider uses the SOAP API of Isilog to retrieve data in order to open a ticket. Since it gathers a lot of configurations objects from Isilog, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility

This connector is compatibile with at least the following versions of Isilog:

ComponentVersion
ProductIWS Infinity V4.1.0
Referential3.0.0
Framework4.0.0.0

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Addressdemo.iws-saas.fr/isilogwebsystem
UsernameMyAccount
PasswordMyPassword
Database nameMyDatabase
Protocolhttps
Timeout60

Possibilities

As of now you'll only be able to open a ticket and close it from Centreon. In the near future you'll be able to fill the following parameters when opening a ticket

  • Origin
  • Impact
  • Urgency
  • Service
  • Category
  • Team
  • Element