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Version: 21.04

Mail

How it works

The Mail provider sends a mail to a mailbox that an ITSM software will read and create a ticket based upon it

architecture

Compatibility

This integration is compatible with any ITSM software that is able to create a ticket from a mail.

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
From{$user.email}
To

Possibilities

You can add custom headers when sending your email