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Version: 21.10

Serena

How it works​

Serena open-tickets provider uses the Serena SOAP API to open incidents about your monitoring alerts.

architecture

Compatibility​

This integration is (at least) compatible with the following Serena versions:

to be determined

Requirements​

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Endpointhttp://192.168.0.5/gsoap/gsoap_ssl.dll?XXXXXX
Namespacexxxxxxx
Usernamecentreon
PasswordMyPassword
Timeout60

Possibilities​

As of now, the provider is able to open a ticket