GLPI
How it works
The Glpi provider uses the webservice plugin of Glpi to retrieve data in order to open a ticket.
Compatibility
This connector is (at least) compatible with the following Glpi versions:
- between 8.5 and 9.0
Requirements
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance.
Our provider requires the following parameters:
| Parameter | Example of value |
|---|---|
| Address | 192.168.0.6 |
| Username | centreon |
| Password | MyPassword |
| Path | /glpi/plugins/webservices/xmlrpc.php |
| Timeout | 60 |
Possibilities
As of now, the provider is able to retrieve the following objects from Glpi:
- Entities
- Itil categories
- Groups
It will also fill the following parameters from a predefined list in Centreon. You can extend those lists inside the provider configuration since they are custom lists.
- Urgency
- Impact