BMC Remedy
How it works
BMC Remedy open-tickets provider uses the BMC Remedy SOAP API to open incidents about your monitoring alerts.
Compatibility
This integration is (at least) compatible with the following BMC Remedy versions:
To be determined
Requirements
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance
Our provider requires the following parameters:
| Parameter | Example of value |
|---|---|
| Endpoint | <http://192.168.0.33/arsys/services/ARService?server=XXXX&webService=HPD_IncidentInterface_Create_WS\> |
| Namespace | IncidentInterface_Create_WS |
| Username | centreon |
| Password | MyPassword |
| Timeout | 60 |
Possibilities
As of now, the provider is able to open a ticket with the following parameters
- Urgency
- Impact
- Last Name
- First Name
- Dataset ID
- Assigned Group