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Version: 23.10

GLPI

How it works​

The Glpi provider uses the webservice plugin of Glpi to retrieve data in order to open a ticket.

architecture

Compatibility​

This connector is (at least) compatible with the following Glpi versions:

  • between 8.5 and 9.0

Requirements​

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance.

Our provider requires the following parameters:

ParameterExample of value
Address192.168.0.6
Usernamecentreon
PasswordMyPassword
Path/glpi/plugins/webservices/xmlrpc.php
Timeout60

Possibilities​

As of now, the provider is able to retrieve the following objects from Glpi:

  • Entities
  • Itil categories
  • Groups

It will also fill the following parameters from a predefined list in Centreon. You can extend those lists inside the provider configuration since they are custom lists.

  • Urgency
  • Impact