How it works
The Mail provider sends a mail to a mailbox that an ITSM software will read and create a ticket based upon it
Compatibility
This integration is compatible with any ITSM software that is able to create a ticket from a mail.
Requirements
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance
Our provider requires the following parameters:
| Parameter | Example of value |
|---|---|
| From | {$user.email} |
| To |
Possibilities
You can add custom headers when sending your email