Version: 23.10

Serena

How it works

Serena open-tickets provider uses the Serena SOAP API to open incidents about your monitoring alerts.

architecture

This integration is (at least) compatible with the following Serena versions:

to be determined

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

Parameter	Example of value
Endpoint	<http://192.168.0.5/gsoap/gsoap_ssl.dll?XXXXXX\>
Namespace	xxxxxxx
Username	centreon
Password	MyPassword
Timeout	60

As of now, the provider is able to open a ticket