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Version: 24.04

GLPI RestAPI

How it works​

The GlpiRestApi provider uses the REST API of Glpi to retrieve data in order to open a ticket. Since it gathers a lot of configurations objects from Glpi, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility​

This connector is (at least) compatible with the following Glpi versions:

  • 9.4
  • 9.3
  • 9.2
  • 9.1 (Glpi REST API birth)

You can’t use this provider with Glpi < 9.1. From the 8.5 to 9.0 version, you should use the old Glpi provider that uses the Glpi plugin called “webservice”

Requirements​

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance.

Our provider requires the following parameters:

ParameterExample of value
Address10.30.2.46
User tokencYpJTf0SAPHHGP561chJJxoGV2kivhDv3nFYxQbl
App tokenf5Rm9t5ozAyhcHDpHoMhFoPapi49TAVsXBZwulMR
REST API url/glpi/apirest.php
Protocolhttps
Timeout60

Possibilities​

As of now, the provider is able to retrieve the following objects from Glpi:

  • Entities
  • Itil categories
  • Requesters
  • Users
  • Groups
  • Suppliers

It will also fill the following parameters from a predefined list in Centreon. You can extend those lists inside the provider configuration since they are custom lists.

  • User role
  • Group role
  • Urgency
  • Impact
  • Priority

Configuration​

You'll find the required app token in the following menu: app_token

You'll find the user token in the following menu: user_token