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Version: ⭐ 22.04

ServiceNow

How it works

ServiceNow open-tickets provider uses the ServiceNow REST API to get configuration data and open incidents about your monitoring alerts. Since it gathers a lot of configurations objects from ServiceNow, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility

This integration is (at least) compatible with the following ServiceNow versions:

  • Madrid
  • London
  • New York

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Instance NameMyCompany
OAuth Client IDxxxxxxxxx
OAuth Client Secretyyyyyyyy
Usernamecentreon
PasswordMyPassword
Protocolhttps
Timeout60

Possibilities

As of now, the provider is able to retrieve the following objects from ServiceNow:

  • Categories
  • Subcategories
  • Impact
  • Urgency
  • Severity
  • Assignment Group
  • Assignment