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Office365 Skype

Overview​

Microsoft’s Office365 suite includes Skype, which is an application that provides video chat, voice calls and message services between different types of hardware.

The monitoring information of Microsoft's Office365 is available through the Office365 API Management.

The data provided by the Office365 Management API are not real-time. They're based on a 7 days reporting period.

Plugin-Pack assets​

Monitored objects​

  • Skype devices usage
  • Skype users activity

Monitored metrics​

See link for details about metrics :

Metric nameDescriptionUnit
skype.active.devices.countNumber of active devicesCount
skype.devices.*.countNumber of windows/ipad/iphone/android/windows phone devicesCount

Once the host is created, you can configure some macros on the service to filter information by user. More info in the Configuration section.

Prerequisites​

Refer to the official documentation of Office365 Management or follow the link in the 'More information' section to create an Office365 account and get help about the management features.

Register an application​

The Office365 Management API use Azure AD to authenticate against Office365. To access the Office365 Management API, you need to register your application in Azure AD. Application is here used by Microsoft as a conceptual term, referring not only to the application software, but also to the Azure AD registration and role in authentication/authorization "conversations" at runtime. (https://docs.microsoft.com/en-us/azure/active-directory/develop/app-objects-and-service-principals)

More detailed information is available here.

Office365 Management API authorization​

To collect data from Skype Online, you need to specify the following authorization:

  • Microsoft Graph :
    • Reports.Read.All (Type : Application)
    • User.Read (Type : Delegated)
  • Office365 Management APIs :
    • ServiceHealth.Read (Type : Application)
    • ActivityFeed.Read (Type : Application)

More information​

You can access to the official documentation to register your application, get your ID client, ID secret and your Tenant ID by following this link: https://docs.microsoft.com/en-us/office/office-365-management-api/get-started-with-office-365-management-apis

Setup​

Monitoring Pack​

If the platform uses an online license, you can skip the package installation instruction below as it is not required to have the pack displayed within the Configuration > Plugin Packs > Manager menu. If the platform uses an offline license, install the package on the central server with the command corresponding to the operating system's package manager:

dnf install centreon-pack-cloud-microsoft-office365-skype

Whatever the license type (online or offline), install the Office365 Skype Pack through the Configuration > Plugin Packs > Manager menu.

Plugin​

Since Centreon 22.04, you can benefit from the 'Automatic plugin installation' feature. When this feature is enabled, you can skip the installation part below.

You still have to manually install the plugin on the poller(s) when:

  • Automatic plugin installation is turned off
  • You want to run a discovery job from a poller that doesn't monitor any resource of this kind yet.

More information in the Installing the plugin section.

Use the commands below according to your operating system's package manager:

dnf install centreon-plugin-Cloud-Microsoft-Office365-Skype-Api

Configuration​

  • Log into Centreon and add a new Host through "Configuration > Hosts".
  • Apply the Cloud-Microsoft-Office365-Skype-Api-custom template and configure all the mandatory Macros :
MandatoryNameDescription
XOFFICE365CUSTOMMODEAccess mode for the Plugin (default: 'graphapi')
XOFFICE365TENANTTenant-id of your Office365 organization
XOFFICE365CLIENTIDClient-id of your registered application
XOFFICE365CLIENTSECRETSecret-if of your registered application
OFFICE365EXTRAOPTIONSAny extra option you may want to add to the command (eg. a --verbose flag)

The metric perfdate will record the date the metric was collected. You can filter it by entering --filter-perfdata='^(?!.*perfdate).*$' into the OFFICE365EXTRAOPTIONS macro.

Once the host is created, you can configure some macros on the services to filter information:

MandatoryNameDescription
FILTERUSERSFilter by specific users
FILTERCOUNTERFilter specific counters

FAQ​

How can I test the Plugin in the CLI and what do the main parameters stand for ?​

Once the Centreon Plugin installed, you can test it directly in the CLI of the Centreon poller by logging with the centreon-engine user:

/usr/lib/centreon/plugins//centreon_office365_skype_api.pl \
  --plugin=cloud::microsoft::office365::skype::plugin \
  --mode=devices-usage \
  --tenant='abcd1234-5678-90ab-cd12-34567890abcd' \
  --client-id='9876dcba-5432-10dc-ba98-76543210dcba' \
  --client-secret='8/RON4vUGhAcg6DRmSxc4AwgxSRoNfKg4d8xNizIMnwg='

Expected output:

OK: Active devices on 2020-09-27 : 0/1 (0.00%) - Users count by device type : 
Windows: 0, iPad: 0, iPhone: 0, Android Phone: 0, Windows Phone: 0 |
active_devices'=0devices;;;0;1
'windows'=0;;;0;
'ipad'=0;;;0;
'iphone'=0;;;0;
'android_phone'=0;;;0;
'windows_phone'=0;;;0;

The available thresholds as well as all of the options that can be used with this Plugin can be displayed by adding the --help parameter to the command:

/usr/lib/centreon/plugins//centreon_office365_skype_api.pl \
  --plugin=cloud::microsoft::office365::skype::plugin \
  --mode=devices-usage \
  --custommode='graphapi'\
  --help

You can display all of the modes that come with the Plugin with the command below:

/usr/lib/centreon/plugins//centreon_office365_skype_api.pl \
  --plugin=cloud::microsoft::office365::skype::plugin \
  --list-mode

Troubleshooting​

Refer to the troubleshooting documentation for the API-based plugins in this chapter.