How it worksβ
The Mail provider sends a mail to a mailbox that an ITSM software will read and create a ticket based upon it
Compatibilityβ
This integration is compatible with any ITSM software that is able to create a ticket from a mail.
Requirementsβ
Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance
Our provider requires the following parameters:
Parameter | Example of value |
---|---|
From | {$user.email} |
To |
Possibilitiesβ
You can add custom headers when sending your email