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Version: 23.04

Serena

How it works

Serena open-tickets provider uses the Serena SOAP API to open incidents about your monitoring alerts.

architecture

Compatibility

This integration is (at least) compatible with the following Serena versions:

to be determined

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance

Our provider requires the following parameters:

ParameterExample of value
Endpointhttp://192.168.0.5/gsoap/gsoap_ssl.dll?XXXXXX
Namespacexxxxxxx
Usernamecentreon
PasswordMyPassword
Timeout60

Possibilities

As of now, the provider is able to open a ticket